Refund & Returns Policy

We want you to love what you ordered. If something isn't right, here's how returns, exchanges, and refunds work.

30-day returns

You have 30 days from the delivery date to request a return. To be eligible, the item must be unused, in its original condition, and in the original packaging, with proof of purchase.

How to start a return

Email info@elevateddesertco.com with your order number and the reason for the return. We'll reply with return instructions. Please don't send items back before contacting us.

Refunds

• Once we receive and inspect your return, we'll email you about approval.
• Approved refunds are issued to your original payment method, typically within 5–10 business days (your bank may take additional time to post it).
• Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Need a different size or color? Email us and we'll help you exchange it, subject to availability.

Damaged or defective items

If your order arrives damaged or defective, contact us within 7 days of delivery with a photo and your order number, and we'll arrange a replacement or refund at no cost to you.

Non-returnable items

• Final-sale or clearance items (clearly marked).
• Gift cards.
• Items returned without prior authorization or outside the 30-day window.
• For hygiene reasons, certain used items may not be eligible.

Return shipping

Unless the return is due to our error or a defective product, return shipping costs are the customer's responsibility. We recommend a trackable method — we can't guarantee we'll receive your returned item.

Questions?

Email info@elevateddesertco.com.